Operations Manager

6 months ago

Sandton, South Africa Sanlam Full time

**Who are we?**

Satrix is he leading provider of index-tracking investment products and exchange traded funds (ETFs) in South Africa, with assets under management invested in the range of ETFs, index-tracking unit trusts, life pooled and segregated portfolios that are specifically tailored for client-specific mandates or retail funds. A core part of the Satrix purpose is to drive the democratization of investments for all South Africans, where SatrixNOW, the no-minimum online investing platform, is a key enabler to provide access for South Africans to "Own the Market". Satrix is part of the Sanlam Group.

**What will you do?**
- Responsible for managing significant components of the day-to-day operations of the Manco (Management Company) ETF and unit trust operations and SLA management of outsourced arrangements (Custody and Trustees, Liability Administration, Fund administration, Market Makers, Portfolio Management, Liability platforms and Scrip Lending desks). Managing the creation and redemption process, transfer of securities between exchanges, rebalancing, and distribution processes. Additionally, reviewing portfolio accounts, NAV pricing, manage scrip lending activities and maintain service level agreements with various stakeholders. This role will involve collaborating closely with the Head of Operations, Head of Business Enablement, Portfolio managers, fund administrators, Trustees and Custodians, and other key stakeholders to ensure smooth operations and compliance with regulations. This role will be vital in implementing and maintaining internal controls, identifying process improvements, and supporting new product implementation and development.**What will make you successful in this role?**

**Key Responsibilities**
- Day-to-Day Operations: In collaboration with the operations team, perform and manage daily operations of Manco ETF and unit trust activities, including monitoring funds, transaction processing, and addressing operational queries.- Investment Operations: Review portfolio accounts, management and oversight of valuations and pricing functions, and oversee scrip lending activities to ensure accuracy and compliance with regulatory requirements.- Stakeholder Management: Maintain strong working relationships with internal and external stakeholders, including portfolio managers, fund administrators, Trustees and custodians and liability platforms.- Service Level Agreements (SLAs): Manage multiple SLAs with various stakeholders to ensure service delivery standards are met and maintained.- Reporting: Prepare and/or review external reports such as Minimum Disclosure Documents (MDDs), Total Expense Ratio (TER) reports, and website reporting to meet regulatory and client requirements.- Compliance and Audit Support: Assist the operations team with the preparation of operational and compliance reports and audits, ensuring adherence to regulatory requirements.- Process Improvement: Implement and maintain internal controls, identify opportunities for process improvements, and collaborate with the Head of Business Enablement and Head of Operations to enhance operational efficiency.- New Product Implementation: Support the implementation and development of new products, as well as the maintenance of existing products, in collaboration with cross-functional teams.- Cross-Functional Collaboration: Support and assist other functions and teams within the Manco and Platform business, fostering a culture of collaboration and knowledge sharing. Streamline investment operations for ETFs, UTs and other index funds in collaboration with the central operational function and Satrix Chief Technology Officer.- Minimum Requirements-
- Tertiary Qualification in a relevant field.-
- Minimum of 5+ years of relevant operations experience within the financial services industry.**Behavioural Competencies**- Action-oriented: Demonstrates a sense of urgency, high energy, and enthusiasm when facing new challenges.-
- Plans and Aligns: Prioritises work to meet commitments aligned with organisational goals.-
- Ensures Accountability: Holds self and others accountable to meet commitments.-
- Drives Results: Consistently achieves results even under tough circumstances.-
- Business Insight: Applies knowledge of the business and the market to advance organisational goals.-
- Communicates Effectively: Develops and delivers communications that convey a clear understanding of different audiences' unique needs.**Knowledge and Skills**- Excellent attention to detail and analytical ability.-
- Strong communication skills with the ability to engage with strategic partners and clients.-
- Output-oriented with the ability to work under pressure.-
- Organized and process-driven.-
- Ability to work independently or collaboratively, adhering to deadlines and adapting to changing priorities.-
- In-depth experience in the financial services industry, with hands-on experience in process implementation, maintenance, and improvement.-
- Experien

  • Operations Manager

    1 month ago

    Sandton, South Africa Chicanos customs Full time

    **Job Title: Operations Manager** **Job Summary**: The Operations Manager is responsible for overseeing and improving the day-to-day operations of the organization. This role involves managing staff, developing operational policies, and ensuring that the company meets its goals in efficiency and quality. The Operations Manager will work closely with various...

  • Operations Manager

    5 months ago

    Sandton, South Africa Slim Hospitality Full time

    **Job Title**:Operations Manager **Job Holder**: **Reports To**:CEO **Version Dt**: **Job Purpose**: _Please indicate below why the job exists, and its importance to the Department / _ - Company_. An ambitious self motivated who will represent the brand with integrity and leadership towards the achievement of profitability and growth in line with company...

  • Operational Manager

    2 weeks ago

    Sandton, South Africa Dimension Data Full time

    Job Title: Managed Services Operations ManagerAbout the Role:As a key member of our team at Dimension Data, you will be responsible for overseeing the coordination of customer service and support activities. This will include the delivery of pre-and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of...

  • Operations Manager

    4 weeks ago

    Sandton, South Africa Servest Careers Full time

    Servest Careers, a leading facilities management company, has an exciting opportunity for a Operations Manager position. Reporting to the Branch Manager, this role will be based at our Johannesburg office, focusing on the Cleaning Division.Key Responsibilities:Oversee the daily operations of the Cleaning DivisionEnsure efficient service delivery and customer...

  • Operations Manager

    5 months ago

    Sandton, South Africa Tsebo Group Full time

    **About Us**: **_ Do you want to take your career to the next level? Look no further than Fedics._** Fedics combines a passion for quality with a commitment to breaking the mould of predictable corporate catering. Our dedication to originality allows us to deliver memorable, brand-building culinary experiences with a personalised take on international food...

  • Operations Manager

    4 weeks ago

    Sandton, South Africa Pronel Personnel Full time

    Pronel Personnel is seeking a skilled Operations Manager to oversee a small team in Hilton. The role involves managing day-to-day operations, interacting with clients, and handling administrative tasks. Strong communication, reading, and writing skills are essential. Weekend work is required.Requirements:Valid driver's license and reliable...

  • Operations Manager

    7 months ago

    Sandton, South Africa Servest Careers Full time

    Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Operations Manager position reporting to the Branch Manager to be based at our Johannesburg Office. The position is for their Cleaning Division.

  • Operations Manager

    3 months ago

    Sandton, South Africa Excellerate JHI Full time

    **Who we are** We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and...

  • Operations Manager

    1 month ago

    Sandton, South Africa Spur Full time

    Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has Ten brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella, Nikos Coalgrill Greek, Doppio Zero, Modern Tailors and Piza e Vino. In order to retain an exceptional...

  • Client Operations Manager

    1 month ago

    Sandton, South Africa Dimension Data Full time

    Job Title: Client Operations ManagerAbout the Role:We are seeking a highly skilled Client Operations Manager to join our team at Dimension Data. As a Client Operations Manager, you will be responsible for managing client relationships and ensuring the smooth operation of our business.As a key member of our team, you will be responsible for communicating with...

  • Schedule Operations Manager

    1 week ago

    Sandton, South Africa Eduvos Full time

    About EduvosEduvos is a reputable educational institution seeking to employ the services of a Schedule Operations Manager based at our Midrand Campus on a permanent basis.Job SummaryWe are looking for an experienced and skilled Schedule Operations Manager to join our team. As a Schedule Operations Manager, you will be responsible for scheduling and managing...

  • SharePoint Operations Manager

    4 weeks ago

    Sandton, South Africa Dimension Data Full time

    Job Title: SharePoint Operations ManagerAt Dimension Data, we are seeking a highly skilled SharePoint Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our SharePoint environment.Key Responsibilities:Manage daily operations within the Microsoft SharePoint line of...

  • Senior Operations Manager

    1 week ago

    Sandton, South Africa Pragma Full time

    We are Pragma, a dynamic and fast-paced organization seeking an exceptional Senior Operations Manager to join our team.As a key member of our operations team, you will play a vital role in managing large volumes of work orders, making decisions, and solving problems independently.This is a challenging and rewarding opportunity for someone who thrives in a...

  • Sales Operations Manager

    5 months ago

    Sandton, South Africa E-XHALE Full time

    **Job description** Key duties: - Manage incoming and outgoing cargo (import, export and logistics) - Staff management of both sales, admin and marketing teams (planning, supervision and day-to-day problem solving) - Management of operational expenses - Inventory & debtors Control - Effective cash flow management - Monitor the compliance of the operational...

  • Sales Operations Manager

    5 months ago

    Sandton, South Africa E-XHALE Full time

    **Job description** Key duties: - Manage incoming and outgoing cargo (import, export and logistics) - Staff management of both sales, admin and marketing teams (planning, supervision and day-to-day problem solving) - Management of operational expenses - Inventory & debtors Control - Effective cash flow management - Monitor the compliance of the operational...

  • SharePoint Operations Manager

    6 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingAs a SharePoint Operations Manager, you'll be responsible for the day-to-day operations of SharePoint Operations. You will ensure that our systems are up and running at all times with minimal downtime. You will manage all aspects of the environment including installation, configuration, and maintenance to ensure that it's always working...

  • Senior Manager: Operations

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Operations Project Manager

    7 months ago

    Sandton, South Africa The Independent Institute of Education Full time

    The IIE (Pty) Ltd is the registered provider of higher education, which is offered through the following educational brands: IIE Varsity College, Vega, Rosebank College and IIE MSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand...

  • Head of Operations Manager

    4 weeks ago

    Sandton, South Africa Initiate International Full time

    Head of Operations Job DescriptionInitiate International is seeking a highly skilled and experienced Head of Operations to join our dynamic team. As a key player in our organization, you will be responsible for driving the daily operations of our client's business, ensuring the seamless delivery of exceptional products and services.Key...

  • Industrial Operations Manager

    3 weeks ago

    Sandton, South Africa PPC Recruitment Full time

    Key Responsibilities:The Industrial Operations Manager will oversee the efficient functioning of all processes within the manufacturing facility. This includes ensuring optimal production output, quality control, cost efficiency, and safety compliance under company standards and regulatory requirements.Leadership Role:The role will lead a team of...