Shore Excursion Manager

Key Responsibilities:

- Lead and manage the shore excursion team, including excursion coordinators, tour guides, and transportation staff, to ensure seamless operation and delivery of high-quality excursions.
- Develop and maintain relationships with local tour operators, vendors, and tourism boards to source and negotiate contracts for a diverse range of shore excursions that cater to the interests and preferences of our guests.
- Collaborate with onboard departments, including itinerary planning, guest services, and marketing, to promote and sell shore excursions to guests and maximize revenue opportunities.
- Plan and organize logistics for shore excursions, including transportation, equipment rental, permits, and reservations, to ensure smooth execution and guest satisfaction.
- Conduct pre-excursion briefings and trainings for tour guides and staff to ensure they are knowledgeable, enthusiastic, and equipped to deliver exceptional guest experiences.
- Monitor excursion operations and guest feedback to identify areas for improvement and implement corrective actions as necessary to enhance the guest experience and drive customer satisfaction.
- Maintain accurate records of excursion bookings, revenue, expenses, and guest feedback, and prepare reports for management review and analysis.
- Ensure compliance with safety regulations, environmental guidelines, and ethical standards in all aspects of shore excursion operations.

**Requirements**:

- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field; Master's degree preferred.
- years of experience in the hospitality, tourism, or cruise industry, with a focus on shore excursion management, tour operations, or destination management.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals.
- Excellent communication and interpersonal skills, with the ability to build relationships and negotiate contracts with external vendors and partners.
- Knowledge of destination management principles, local tourism regulations, and cultural sensitivities in various regions around the world.
- Proven track record of revenue generation, cost control, and profitability in shore excursion operations.
- Ability to work independently and make sound decisions under pressure in a fast-paced, dynamic environment.

**Salary**: R80 000,00 - R90 000,00 per month