Luxury Cruise Operations Manager
1 month ago
Drive Customer Service Excellence in Luxury Cruise Operations
Telebest is seeking a seasoned Customer Service Excellence Leader to spearhead our customer service operations in South Africa. As a key member of our global team, you will be responsible for crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre.
Your Key Responsibilities:
- Spearhead strategic planning and execution of call centre operations
- Cultivate a high-performing team focused on delivering luxury experiences
- Manage multiple KPIs to enhance customer, guest, and employee engagement
- Pioneer process improvements and implement cutting-edge service solutions
- Become the go-to expert for our brand, ships, journeys, and ancillary services
Requirements:
- Minimum 5 years of proven Contact Centre Operations experience at management level
- Candidates must have international experience to be considered
- Expertise in reservations systems, CRM tools, and advanced phone technology
- Adaptability and hands-on approach in a fast-paced, evolving environment
- Outstanding communication skills and ability to mentor diverse teams
- Passion for travel with a solid understanding of the luxury cruise industry
What's on Offer:
- A key role in a global leader redefining luxury travel experiences
- Opportunity to shape the future of customer service in the cruise industry
- Work with a passionate, international team at the forefront of innovation
- Competitive salary, benefits, and significant career growth potential
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