Senior Travel Consultant

4 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time

We are seeking a highly experienced and skilled Senior Travel Consultant to join our team at ABC Worldwide. As a key member of our global tourism team, you will be responsible for delivering exceptional travel experiences to our clients.

About the Role

This is a challenging and rewarding role that requires a deep understanding of Southern and East African travel consultancy. You will work closely with our suppliers and partners to create bespoke travel itineraries that meet the needs of our discerning clients.

As a Senior Travel Consultant, you will be expected to have excellent product knowledge and sound geographical knowledge of Southern and East Africa. You will also need to be able to prioritize, plan, and meet deadlines, as well as communicate effectively both internally and externally.

Responsibilities
  • Understand and operate company quoting systems and other travel-related programs
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa
  • Time management: ability to prioritize, plan and meet deadlines
  • Effective communication – internally as well as externally
  • Be professional and offer high service levels at all times
  • Ability to handle pressure and volume – multitasking
  • Emergency phone duty
  • Do various quotations for agents
  • Obtain and where possible negotiate rates
  • Ensure these rates are sent to be loaded in the operating system
  • Use preferred suppliers
  • Ensure get to visit the preferred suppliers and get to know the products
  • Put in place and manage provisional bookings
  • Run all aspects of tours within budget
  • Produce guide manuals and ensure a smooth operation of the tour
  • Ensure agent's information and tour information correspond
  • Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
  • Assist with management and training of junior consultants
  • Be on constant look out for new venues and activities – advise team & rest of office
  • Take responsibility for all aspects of tours being run
  • Doing necessary admin in order for the Accounts department to do their part on your tours
  • Meet given targets
  • Any other reasonable work-related assignments being given to you by you direct, or another manager
  • Create invoices for agents and keep track of payment of the tour
  • Proofreading marketing materials sent by the agent for promotion of the tour
  • Double check guides booked for the tour
  • Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
Requirements
  • 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
  • C1/C2 GERMAN Language proficiency
  • Excellent product knowledge and sound geographical knowledge of Southern and East Africa.
  • Ability to prioritize, plan, and meet deadlines.
  • Effective communication skills, both internally and externally.
  • Professionalism and high service levels at all times.
  • Ability to handle pressure and volume while multitasking.
  • Knowledge of preferred suppliers.
  • Management and training skills for junior consultants.
  • Ability to take responsibility for all aspects of tours being run.
  • Ability to meet given targets.

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about delivering exceptional travel experiences, please apply today

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