Internal Sales Support Specialist
1 day ago
We are seeking a highly organized and detail-oriented individual to join our sales team as an Internal Sales Support in the print industry.
Key Responsibilities:- Provide comprehensive support to the sales team, including sales representatives and account managers, in achieving sales targets and objectives.
- Assist in managing and processing sales orders, ensuring accuracy, completeness, and timely order entry.
- Coordinate with various internal departments, such as production, logistics, and finance, to ensure seamless order fulfillment and delivery to customers.
- Prepare and deliver sales quotations, proposals, and presentations to clients based on the guidance and direction of the sales team.
- Collaborate with the design and production teams to obtain necessary artwork, product samples, and mock-ups for customer presentations and approvals.
- Respond to customer inquiries, requests for information, and pricing quotes promptly and professionally, providing accurate and relevant information.
- Maintain a thorough understanding of the company's products, services, pricing, and promotional offers to effectively address customer queries and assist in upselling opportunities.
- Monitor order progress and provide regular updates to customers, ensuring they are informed about delivery schedules, changes, or any potential issues.
- Assist in preparing sales reports, forecasts, and performance metrics, providing insights to management on sales trends, customer feedback, and market conditions.
- Support the sales team in managing and updating customer databases, ensuring accurate and up-to-date information.
- Collaborate with the marketing team to coordinate promotional activities, such as mailings, product launches, and trade show preparations.
- Assist in coordinating and organizing sales meetings, client visits, and customer events, including logistics, scheduling, and preparation of necessary materials.
- Proactively identify opportunities to enhance customer satisfaction and improve sales processes, providing feedback and suggestions to the sales team and management.
- Martric or equivalent; Administration, Marketing, or a related field is a plus.
- Proven experience in a sales support or customer service role, preferably in the print industry or a related field.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented mindset with a focus on accuracy and quality.
- Strong problem-solving and analytical skills, with the ability to identify and address customer needs and resolve issues effectively.
- Ability to work collaboratively in a team-oriented environment and build positive relationships with customers and internal stakeholders.
- Adaptability and flexibility to thrive in a fast-paced and dynamic sales environment.
- Knowledge of print industry products, terminology, and sales processes is advantageous.
- Familiarity with print production processes, graphic design, and artwork file formats is a plus.
- Experience with order management systems or ERP software is desirable.
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