Infrastructure Support Specialist
2 weeks ago
At BCXP, we're seeking an experienced Infrastructure Support Specialist to join our team. As a key member of our technical operations team, you'll be responsible for overseeing and directing technical support for our core infrastructure. Your expertise will drive our IT transformation journey, ensuring seamless operations and continuity for our clients.
This role involves managing the administration and maintenance of our environment, ensuring high levels of quality, standards, and operability as defined in our service level agreements. You'll also collaborate with internal teams and external partners to identify and mitigate operational risks, drive revenue growth, and deliver excellent customer experiences.
To succeed in this role, you'll need 3-5 years of experience in infrastructure services, technical support, and a strong understanding of our ICT sector. ITIL Foundation certification is a plus. If you're passionate about delivering exceptional results, leading high-performing teams, and driving business growth, we'd love to hear from you.
As an Infrastructure Support Specialist, you'll have the opportunity to work on multiple projects simultaneously, interact with customers to provide technical support, and develop and implement process improvements to maintain service continuity. If you're a motivated and results-driven professional with a passion for technology and customer service, apply today
- Manage the administration and maintenance of our infrastructure environment.
- Identify and mitigate operational risks.
- Collaborate with internal and external teams to drive business growth and deliver excellent customer experiences.
- Develop and implement process improvements to maintain service continuity.
- Provide technical support to customers and internal teams.
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