Customer Experience Director
2 weeks ago
We are seeking a highly skilled Customer Experience Director to lead our customer service team in Southern Africa.
Job Summary
The successful candidate will oversee the strategic and operational development of customer service activities, ensuring alignment with the corporate business strategy for Southern Africa.
This role requires strong leadership skills, effective coaching, and support of customer service managers and representatives to achieve business objectives and growth.
Key responsibilities include implementing delivery networks, operational targets, and performance metrics; driving sales targets through proactive support of the sales team; and developing effective business processes and strategies to increase efficiency and customer satisfaction.
Requirements
- A minimum of 8-10 years of experience in customer service management within a multi-national company
- Proven leadership experience in generalist management roles within a multi-national company
- Extensive knowledge of ERP systems, including DOH, COH, and Syspro
- Strong understanding of customer service principles and practices
- Ability to develop processes and systems to improve operational efficiencies
- Excellent analytical and problem-solving skills
- Strong communication and presentation skills in English
- Leadership skills, with the ability to motivate and team build
Benefits
Our company offers a competitive salary package, including a basic salary range of R 940,000 - R 1,300,000, inclusive of car allowance, medical aid, and provident fund contributions.
The ideal candidate will be results-driven, emotionally intelligent, and self-motivated, with excellent planning and organizational skills. They should also have a formal tertiary qualification in Business Management or a related field.
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