Customer Service Representative

2 months ago


Polokwane, Limpopo, South Africa Masteck Recruitment Full time
Job Title: Customer Services Agent(Polokwane)

We are seeking a highly skilled and experienced Customer Services Agent to join our team at Masteck Recruitment. The successful candidate will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:
  • Provide quality customer service within the Clients Relationship Management environment
  • Handle face-to-face enquiries, respond to emails, web queries, and posted queries/courier services
  • Update relevant GPAA systems and provide administrative support at outreach initiatives
  • Compile and submit daily, weekly, and monthly production statistics to the supervisor
  • Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care
Requirements:
  • An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care
  • A Grade 12 Certificate/Senior Certificate (Matric/Vocational Certificate) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care
  • Knowledge of GEPF products and services will be an advantage
  • Computer literacy that would include a good working knowledge of Microsoft Office products
  • Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage


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