Customer Service Representative

1 month ago


Polokwane, Limpopo, South Africa Masteck Recruitment Full time
Job Title: Customer Services Agent(Polokwane)

Job Summary:

We are seeking a highly skilled and experienced Customer Services Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving queries and complaints, and maintaining a high level of client care.

Key Responsibilities:

  • Provide quality customer service within the Clients Relationship Management environment
  • Handle face-to-face enquiries, follow up and finalize enquiries referred to other business units, and respond to emails, web queries, and posted queries within allocated time frames
  • Update relevant GPAA systems and provide administrative support at outreach initiatives
  • Compile and submit daily, weekly, and monthly production statistics to the supervisor and check and update consolidated/escalation lists

Requirements:

  • An appropriate three-year tertiary qualification with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care
  • Or a Grade 12 Certificate/Senior Certificate with three years proven experience in processing life insurance/employee benefits or client relationship management/client care
  • Knowledge of GEPF products and services will be an advantage
  • Computer literacy and proficiency in English is a requirement

What We Offer:

We offer a competitive salary, a dynamic work environment, and opportunities for growth and development.



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