Customer Service Representative
3 weeks ago
**Job Title:**
Customer Services Agent(Polokwane)
Job Summary:
At Masteck Recruitment, we are seeking a highly skilled and motivated Customer Services Agent to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving queries, and maintaining a high level of client care.
Main Responsibilities:
- Provide quality customer service within the CRM environment, handling face-to-face enquiries, and responding to emails, web queries, and other forms of communication within agreed time frames.
- Provide client liaison services, interacting with departments and members to resolve outstanding queries, and maintaining relationships with clients and stakeholders.
- Administer documents, provide administrative support at outreach initiatives, and compile and submit production statistics to the supervisor.
- Report any issues and make recommendations for ongoing service improvements, ensuring a high level of client care.
Requirements:
- An appropriate three-year tertiary qualification or a Grade 12 Certificate with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care.
- Knowledge of GEPF products and services, computer literacy, and proficiency in English.
- The ability to speak any of the other official languages in the province applying for.
What We Offer:
A challenging and rewarding role in a dynamic organization, opportunities for growth and development, and a competitive remuneration package.
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