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Spanish Speaking Customer Service and Sales Representative

2 months ago

Polokwane, Limpopo, South Africa Black Pen Recruitment Full time
Customer Service and Sales Representative

We are seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team at Black Pen Recruitment. As a key member of our client's contact centre, you will be responsible for providing exceptional customer service and sales support to our clients across multiple verticals.

Key Responsibilities:
  • Assist passengers with pre and post-flight travel-related queries in Spanish and English languages
  • Work on airline reservations systems and handle voice calls in English and Spanish, including written correspondence
  • Interact daily with international passengers with queries and compliments
  • Meet specific key performance indicators and client service levels
Requirements:
  • Native level fluency in Spanish language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
What We Offer:
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months

Our client is an international, award-winning, multilingual contact centre that values its staff and the relationships they have with their clients. They work tirelessly to embody their client's brands and provide exceptional customer experience.