Dutch Speaking Quality Assurance Specialist

7 days ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

We are seeking a highly skilled Dutch Speaking Quality Assurance Specialist to join our team at Black Pen Recruitment. This is an exciting opportunity for individuals with a passion for quality and customer service to make a meaningful impact in a dynamic work environment.

About the Role

This full-time permanent position will be based in Cape Town, working onsite. As a Quality Analyst, you will play a critical role in ensuring consistency, fairness, and high standards in Quality are met and exceeded.

Key Responsibilities:

  • Conduct quality checks and monitoring
  • Provide insights into trends and propose solutions
  • Present findings in a meaningful and structured way
About You

To succeed in this role, you must have excellent communication skills, both written and verbal. Proficiency in Dutch is essential, while leadership experience and a background in quality and BPO are advantageous. Your ability to work in a high-pressure environment, adapt to fast-paced change, and demonstrate strong motivational skills to develop people's attitudes and skills will be crucial.

You should also possess:

  • A Matric/Grade 12 qualification
  • A solid understanding of how Quality can influence achievement of business objectives
  • An excellent command of the English language
  • Strong presentation skills to report statistical information and conduct team briefs
  • High levels of numeracy and literacy
About the Company

Our client is a leading global digital business services provider recognized for its vast scale and local presence. With a commitment to innovation and sustainability, they deliver cutting-edge digitally-powered services designed to help prestigious brands optimize their operations.

The estimated salary for this role is R250,000 - R350,000 per annum, depending on experience. If you are a motivated individual looking to take your career to the next level, apply now



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