Dutch Speaking Operations Manager

1 week ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

We are seeking an experienced Dutch Speaking Operations Manager to join our team at Black Pen Recruitment in Cape Town. This is a full-time, permanent position that offers a competitive salary of R1 200 000 - R1 500 000 per annum.

Job Description

The successful candidate will be responsible for managing and developing a team to efficiently achieve business and campaign objectives, ensuring quality standards are met at all times.

  • Leading and motivating a high-performing team to meet performance goals and objectives.
  • Daily meetings with the team to review performance reports, identify areas for improvement, and provide coaching and guidance as needed.
  • Establishing priorities for the day and reviewing the execution of process-level plans to ensure smooth operations.
  • Making real-time adjustments as required to optimize performance and meet key performance indicators (KPIs).
Requirements
  • Must be able to communicate proficiently in Dutch.
  • Matric/ Equivalent (Essential)
  • Leadership experience within BPO (1 year+ Essential)
  • Customer Service experience (Essential)
  • Management qualifications (Advantage)
  • BPO background (Essential)
  • Excellent analytical, problem-solving, and decision-making skills.
  • Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong communication and interpersonal skills.
  • Ability to motivate and develop team members to achieve their full potential.
About Us

Black Pen Recruitment is a leading global digital business services provider recognized for its vast scale and local presence. We deliver cutting-edge, digitally-powered services designed to help some of the world's most prestigious brands optimize their operations.



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