Dutch Speaking Operations Manager
1 week ago
We are seeking an experienced Dutch Speaking Operations Manager to join our team at Black Pen Recruitment in Cape Town. This is a full-time, permanent position that offers a competitive salary of R1 200 000 - R1 500 000 per annum.
Job DescriptionThe successful candidate will be responsible for managing and developing a team to efficiently achieve business and campaign objectives, ensuring quality standards are met at all times.
- Leading and motivating a high-performing team to meet performance goals and objectives.
- Daily meetings with the team to review performance reports, identify areas for improvement, and provide coaching and guidance as needed.
- Establishing priorities for the day and reviewing the execution of process-level plans to ensure smooth operations.
- Making real-time adjustments as required to optimize performance and meet key performance indicators (KPIs).
- Must be able to communicate proficiently in Dutch.
- Matric/ Equivalent (Essential)
- Leadership experience within BPO (1 year+ Essential)
- Customer Service experience (Essential)
- Management qualifications (Advantage)
- BPO background (Essential)
- Excellent analytical, problem-solving, and decision-making skills.
- Able to work in a fast-paced environment with multiple priorities and deadlines.
- Strong communication and interpersonal skills.
- Ability to motivate and develop team members to achieve their full potential.
Black Pen Recruitment is a leading global digital business services provider recognized for its vast scale and local presence. We deliver cutting-edge, digitally-powered services designed to help some of the world's most prestigious brands optimize their operations.
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