Quality Assurance Expert

2 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Overview

We are seeking a highly skilled Quality Assurance Expert to join our team in Cape Town. As a Quality Assurance Expert, you will be responsible for ensuring the highest standards of quality in our operations.

About Us

Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge, digitally-powered services designed to help some of the world's most prestigious brands optimize their operations.

Responsibilities
  • To complete quality checks and monitoring tasks to ensure consistency, fairness, and high standards in Quality are met and exceeded.
  • To provide insight into trends and how to overcome them, presenting findings in a meaningful and structured way.
Requirements
  • A Matric/Grade 12 qualification.
  • A background in Quality, with at least 1 year of experience in BPO.
  • Excellent communication skills, both written and verbal, to communicate proficiently in Dutch and English.
  • Able to cope in a high-pressure environment and comfortable with adapting to fast-paced change.
  • High level of numeracy and literacy, with excellent presentation skills to report statistical information and conduct team briefs.
Benefits

This is a full-time permanent position with a salary of approximately R250,000 per annum, depending on experience. The role is based in Cape Town and offers an opportunity to work with a leading global digital business services provider.



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