Quality Assurance Specialist
2 weeks ago
As a Quality Assurance Specialist, you will play a critical role in ensuring the high quality of our client's services. This is a full-time permanent position based in Cape Town, working onsite.
We are seeking an individual with excellent communication skills, both written and verbal, to join our team. The successful candidate will have a strong background in quality assurance, customer service, and leadership experience. Proficiency in Dutch is essential for this role.
Key Responsibilities- Conduct quality checks and monitoring to ensure consistency and fairness
- Provide insights into trends and suggest ways to overcome them
- Present findings in a meaningful and structured way
- Matric/Grade 12 (Essential)
- Quality background (Essential)
- BPO background 1 Year + (Essential)
- Customer service orientated (Essential)
- Leadership experience (Advantage)
- No outstanding performance management
- Solid understanding of how Quality can influence achievement of business objectives
- Excellent command of the English language
- Strong motivational skills to develop people's attitudes and skills
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Able to cope in a high-pressure environment
This is a highly competitive salary package that includes a basic salary range of R350,000 - R450,000 per annum, depending on experience. Benefits include health insurance, retirement fund contributions, and opportunities for professional growth and development.
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