Dutch Language Quality Expert

2 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

At Black Pen Recruitment, we are seeking a Dutch Speaking Quality Assessor to join our team. As a leading global digital business services provider, we strive for excellence in quality checks and trend monitoring. Our ideal candidate will be responsible for ensuring consistency, fairness, and high standards in Quality are met and exceeded.

Job Summary
  • We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on experience.

The successful candidate will possess a strong background in Quality, with proficiency in Dutch as well as excellent English language skills. A matric/Grade 12 qualification is essential, along with at least one year of BPO experience. Strong leadership skills, customer service orientation, and the ability to adapt to fast-paced change are also highly desirable.

In this role, you will be expected to monitor trends, present findings, and ensure that all quality standards are met. You will work closely with the team to develop people's attitudes and skills, and will be required to communicate complex information effectively both verbally and in writing.

We are looking for someone who is committed, enthusiastic, positive, and resilient, with a strong sense of numeracy and literacy. If you are a self-motivated individual with excellent analytical skills and a passion for quality, we would love to hear from you.

Key Responsibilities
  • Monitor trends and quality checks
  • Present findings and recommendations
  • Develop people's attitudes and skills
  • Communicate complex information effectively

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are looking for a challenging and rewarding role, please submit your application today.


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