Customer Support Representative

3 weeks ago


Cape Town, Western Cape, South Africa Fempower Full time

About the Role:

We are seeking a highly skilled Customer Support Representative to join our team at Fempower. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients in the travel industry.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their travel bookings and itineraries
  • Maintain a high level of product knowledge and stay up-to-date with company policies and procedures
  • Work effectively in a fast-paced environment and prioritize tasks to meet deadlines

Requirements:

  • Degree or equivalent experience in a related field (e.g. hospitality, tourism)
  • Fluent German language skills (written and spoken)
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

Salary and Benefits:

The salary for this position is estimated to be around R250,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement savings plan, and paid time off.



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