Technical Customer Support Specialist
2 days ago
**About Emporium Human Capital:**
We are a leading provider of human capital solutions, dedicated to helping our clients achieve their goals through strategic talent acquisition and management.
Salary: R 15,000 - R 18,000 per month (plus standby pay)
**Job Summary:**
Emporium Human Capital is seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing technical assistance to our clients, conducting training sessions, and resolving issues within our systems using SQL.
Key Responsibilities:
- Customer Support: Respond to client queries via various support channels, provide second-level support by resolving or guiding clients on first-level queries, escalate advanced queries to senior support staff, and maintain accurate records of query resolution time.
- Training and Onboarding: Develop and deliver training sessions for new users on our software and systems, assist in the onboarding process to ensure a smooth transition and setup.
- SQL Queries and Back-end Problem Solving: Write and execute SQL queries to retrieve and analyze data, identify and resolve back-end database system issues, and collaborate with development teams to address software bugs and performance issues.
- Customer Service: Build strong relationships with clients through exceptional service, provide timely updates on support request status, collect and document customer feedback to improve products and services.
Requirements and Qualifications:
- Tertiary qualification in Information Technology or equivalent work experience.
- Proven experience in a technical support role.
- Proficiency in SQL and experience with database management.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical users.
- Experience with customer service and support tools.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience with specific software or systems relevant to our products.
- Certifications in relevant technologies are advantageous.
Working Conditions:
- Full-time position with after-hours standby required.
- May involve travel for on-site training or support.
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