Technical Customer Support Specialist

2 days ago


George, Western Cape, South Africa Emporium Human Capital Full time

**About Emporium Human Capital:**

We are a leading provider of human capital solutions, dedicated to helping our clients achieve their goals through strategic talent acquisition and management.

Salary: R 15,000 - R 18,000 per month (plus standby pay)

**Job Summary:**

Emporium Human Capital is seeking a highly skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing technical assistance to our clients, conducting training sessions, and resolving issues within our systems using SQL.

Key Responsibilities:

  • Customer Support: Respond to client queries via various support channels, provide second-level support by resolving or guiding clients on first-level queries, escalate advanced queries to senior support staff, and maintain accurate records of query resolution time.
  • Training and Onboarding: Develop and deliver training sessions for new users on our software and systems, assist in the onboarding process to ensure a smooth transition and setup.
  • SQL Queries and Back-end Problem Solving: Write and execute SQL queries to retrieve and analyze data, identify and resolve back-end database system issues, and collaborate with development teams to address software bugs and performance issues.
  • Customer Service: Build strong relationships with clients through exceptional service, provide timely updates on support request status, collect and document customer feedback to improve products and services.

Requirements and Qualifications:

  • Tertiary qualification in Information Technology or equivalent work experience.
  • Proven experience in a technical support role.
  • Proficiency in SQL and experience with database management.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to explain technical concepts to non-technical users.
  • Experience with customer service and support tools.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Experience with specific software or systems relevant to our products.
  • Certifications in relevant technologies are advantageous.

Working Conditions:

  • Full-time position with after-hours standby required.
  • May involve travel for on-site training or support.


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