Senior Technical Support Professional

2 months ago


George, Western Cape, South Africa Emporium Full time

Emporium is a leading technology company seeking an exceptional Senior Technical Support Professional. This role offers a competitive salary of R15,000 - R18,000 per month, with additional R750 per week for standby duties.

As a key member of our technical team, you will be responsible for delivering top-notch technical assistance to our clients, conducting comprehensive training and onboarding sessions, and resolving complex issues within our systems using advanced SQL skills. This role demands a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

The ideal candidate will possess:

Key Responsibilities:

  • Provide 2nd level technical support by resolving queries or guiding clients on steps to resolve 1st level issues.
  • Escalate advanced queries to senior support staff for further assistance.
  • Collaborate with development teams to address and resolve software bugs and performance issues.

Training and Onboarding:

  • Conduct training sessions for new users on our software and systems.
  • Assist in the onboarding process for new clients, ensuring a seamless transition and setup.

SQL Queries and Back-end Problem Solving:

  • Write and execute advanced SQL queries to retrieve and analyze data.
  • Identify and resolve complex issues within our back-end database systems.

Customer Service:

  • Build and maintain strong relationships with clients through exceptional service.
  • Provide timely updates to clients regarding the status of their support requests.

Requirements and Qualifications:

  • Tertiary Qualification in Information Technology or equivalent work experience.
  • Proven experience in a technical support role with advanced SQL skills.
  • Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical users.

Preferred Qualifications:

  • Experience with specific software or systems relevant to our products.
  • Certifications in relevant technologies (e.g., Microsoft MSSQL, MySQL) are advantageous.

Working Conditions:

  • This is a full-time position with after-hours standby duties.
  • May require travel for on-site training or support.

To be considered for this role, please submit your CV to the relevant department at Emporium and use reference POS24351.



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