Senior Technical Support Professional
2 months ago
Emporium is a leading technology company seeking an exceptional Senior Technical Support Professional. This role offers a competitive salary of R15,000 - R18,000 per month, with additional R750 per week for standby duties.
As a key member of our technical team, you will be responsible for delivering top-notch technical assistance to our clients, conducting comprehensive training and onboarding sessions, and resolving complex issues within our systems using advanced SQL skills. This role demands a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.
The ideal candidate will possess:
Key Responsibilities:
- Provide 2nd level technical support by resolving queries or guiding clients on steps to resolve 1st level issues.
- Escalate advanced queries to senior support staff for further assistance.
- Collaborate with development teams to address and resolve software bugs and performance issues.
Training and Onboarding:
- Conduct training sessions for new users on our software and systems.
- Assist in the onboarding process for new clients, ensuring a seamless transition and setup.
SQL Queries and Back-end Problem Solving:
- Write and execute advanced SQL queries to retrieve and analyze data.
- Identify and resolve complex issues within our back-end database systems.
Customer Service:
- Build and maintain strong relationships with clients through exceptional service.
- Provide timely updates to clients regarding the status of their support requests.
Requirements and Qualifications:
- Tertiary Qualification in Information Technology or equivalent work experience.
- Proven experience in a technical support role with advanced SQL skills.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical users.
Preferred Qualifications:
- Experience with specific software or systems relevant to our products.
- Certifications in relevant technologies (e.g., Microsoft MSSQL, MySQL) are advantageous.
Working Conditions:
- This is a full-time position with after-hours standby duties.
- May require travel for on-site training or support.
To be considered for this role, please submit your CV to the relevant department at Emporium and use reference POS24351.
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