Technical Customer Support Specialist
3 weeks ago
We are seeking a highly skilled Customer Support Specialist to join Emporium Human Capital. The ideal candidate will be responsible for providing technical and non-technical assistance to clients, conducting training and onboarding sessions, and resolving issues at the back end of our systems using SQL.
About the Role
This is a full-time position, with after-hours standby required. May require travel for on-site training or support. Estimated salary: R 16,375 per month (+/- R 812 per week).
Key Responsibilities
- Provide 2nd level support by resolving queries or guiding clients on steps to resolve 1st level queries.
- Escalate advanced queries to 4th level support.
- Keep track of time spent on each query, whether resolved or escalated.
Requirements
- Tertiary Qualification in Information Technology, or equivalent work experience.
- Proven experience in a technical support role.
- Proficiency in SQL and experience with database management.
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