Customer Experience Specialist

3 days ago


Roodepoort, Gauteng, South Africa Standard Bank Group Full time

At Standard Bank Group, we're passionate about creating growth in Africa. We're dedicated to bringing true, meaningful value to our clients and the communities we serve. As a Complaints Specialist, you'll play a vital role in helping us achieve this goal.

Job Description

To succeed in this role, you'll need to provide informed, helpful, and educative solutions to aggrieved clients, turning their service experience journey from unsatisfactory to satisfactory. You'll work closely with business units to resolve complaints, create awareness regarding service breakdowns, and take corrective action.

Responsibilities
  • Support and assist in complaint resolution.
  • Receive information from business units to resolve complaints.
  • Create awareness regarding service breakdowns to ensure corrective action.
Requirements

We're looking for someone with 2-4 years of experience in short-term insurance, knowledge of associated products, processes, and systems. You should also have experience in complaints management and application of complaints regulations. Data analysis, problem identification, and reporting skills are essential. Some claims knowledge would be beneficial.

In addition, you should possess strong analytical skills, attention to detail, decision-making, and problem-solving skills. Good communication skills, both written and verbal, are also necessary. Computer literacy is a must.



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