Dedicated Customer Support Specialist

4 days ago


Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full time

We are seeking a dedicated customer support specialist to join our team at WNS (Holdings) Limited (ADR). As a key member of our operations team, you will be responsible for delivering high-quality customer experiences to our global clients. Our organization has a strong focus on industry-based business units, allowing us to specialize in different work streams and provide tailored solutions to our clients.

Responsibilities:
  • Investigating and resolving customer inquiries in a timely and effective manner
  • Escalating complex issues to the appropriate channels for further support
  • Providing accurate product and service information to customers
  • Identifying opportunities to promote and cross-sell client products and services
  • Maintaining accurate records of customer interactions using operational systems


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