Customer Service Consultant

1 week ago


Roodepoort, Gauteng, South Africa AfroCentric Group Full time

Direct message the job poster from AfroCentric Group

Human Capital Shared Service, Governance Risk and Technology

Location: Cape Town - Woodstock / Johannesburg – Roodepoort

Job Classification type: Permanent

Remuneration Package: Market Related

Join Our Talent Pool

The AfroCentric Group is continuously on the lookout for individuals with expertise in the field indicated above. As part of the on-going efforts to ensure the streamlined talent acquisition process, we are looking for a motivated, talented, and diverse team to make a meaningful impact to submit their applications. The qualifying candidates will be subjected to a fair Screening Process, Talent Pool Questionnaire and Pre-Employment Background Verifications.

Role Description:

We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery. Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.

As a brand ambassador, you will enhance our brand presence and contribute to departmental cost savings to meet financial goals. Your empathetic approach will help you understand and address customer needs, supporting their journey and resolving issues sensitively. You will manage service requests across all channels, educate stakeholders on digital tools, and provide a seamless customer experience.

Striving for excellence in customer experience, you will deliver accurate information, identify areas for improvement, and collaborate with teams for continuous enhancement. Working with team members, you will meet delivery objectives, resolve performance issues, and support successful delivery.

Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement. You will perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values. Maintaining active relationships with customers and stakeholders, you will address complaints in line with policies and procedures, ensuring customer and stakeholder satisfaction.

Experience and Qualifications

  • 2 years Health Care Operations experience
  • 1 – 2 years Customer Servicing Experience
  • Matric, Higher Certificate / NQF level 5 (1 – 3-year certification course) recommended

Competency Requirements:

Knowledge

  • Customer preferences and personality styles
  • Health legislation and regulatory
  • Healthcare facilities industry
  • Customer service operations

Skills

  • Engagement Coping
  • Strong written and verbal communication skills
  • Administration
  • Customer Care
  • Microsoft Suite
  • Problem solving and decision-making skills
  • Numerical Ability
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Health and Human Services and Insurance
#J-18808-Ljbffr

  • Roodepoort, Gauteng, South Africa AfroCentric Group Full time

    Job title : Customer Service Consultant - RoodepoortJob Location : Gauteng, RoodepoortDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Role Description: We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality. You will follow...


  • Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    This is an excellent opportunity to join Standard Bank of South Africa Limited as a Teleconsultant, Servicing Credit Life Admin.We're looking for a skilled professional with experience in customer service, particularly in the insurance industry.The ideal candidate will be proficient in resolving queries, providing support to customers, and building strong...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    About the Role:We are seeking a highly skilled Donor Healthcare Lead to join our team at the South African National Blood Service. As a key member of our medical services team, you will be responsible for ensuring the health and wellbeing of blood donors.In this role, you will provide clinical oversight and medical advice to promote donor safety and...


  • Roodepoort, Gauteng, South Africa OneCart Full time

    Job Title: Customer Service ExpertAbout the PositionThis is an exciting opportunity to become part of our dedicated customer service team at OneCart, providing world-class support to our valued clients.Key FunctionsDeliver exceptional customer experiences by responding effectively to inquiries and resolving any issues that may arise.Cultivate trust and...


  • Roodepoort, Gauteng, South Africa Shoprite Group of Companies Full time

    Job SummaryWe are seeking a Customer Service Representative Pharmacy to join our team.The successful candidate will be responsible for:Providing exceptional customer service by greeting customers in a friendly and welcoming mannerMaintaining a high level of customer service by monitoring customer activity and preventing shopliftingEnsuring the smooth...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    We are seeking a seasoned Debtor Services Administrator to join our team at South African National Blood Service.In this role, you will be responsible for managing debtor accounts, building strong relationships with customers, and contributing to the achievement of operational objectives.The ideal candidate will possess 1-2 years of experience in an Accounts...


  • Roodepoort, Gauteng, South Africa Stanbic Bank Tanzania Full time

    Job SummaryThe Customer Service Representative - Complaints role is responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner. This role requires strong communication and analytical skills, as well as the ability to work independently and as part of a team.Key ResponsibilitiesRespond to...

  • Skincare Consultant

    2 days ago


    Roodepoort, Gauteng, South Africa Clicks Group Limited Full time

    Are you passionate about beauty and skincare? Do you have excellent communication skills and a strong understanding of the beauty industry? If so, we want to hear from you! We are seeking a Skincare Consultant to join our team at Clicks Group Limited, who will be responsible for delivering exceptional customer service and promoting our range of skincare...


  • Roodepoort, Gauteng, South Africa The Recruitment Council Full time

    Our client is looking for an individual to fill the role of a Senior Healthcare Services Consultant. This successful individual will provide administrative support for the operational director and the department.Responsibilities:Inbound Sales – Pipedrive (B2C) – meet monthly targetOnboarding of schemesMember benefits consultation – inbound and...


  • Roodepoort, Gauteng, South Africa Hinduja Global Solutions Full time

    Hinduja Global Solutions is seeking a highly skilled Receptionist and Customer Service Specialist to join our team!As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Your primary duties will include checking guests in and out,...


  • Roodepoort, Gauteng, South Africa Shoprite Group of Companies Full time

    Our Pharmacy Customer Service Representative plays a vital role in ensuring the smooth operation of our pharmacy services.This includes greeting customers, answering questions, and providing assistance with prescriptions and other pharmacy-related inquiries. You will also be responsible for processing transactions, handling returns and exchanges, and...


  • Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Company Overview:The Standard Bank of South Africa Limited is a leading financial institution that offers a range of insurance products to its customers. Our team is committed to providing exceptional service and ensuring that our customers remain satisfied with our products.Job Description:We are seeking a highly skilled Long Term Retentions Consultant to...


  • Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Business Segment: Insurance & Asset ManagementLocation: ZA, GP, Roodepoort, Ellis Street 4To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, for example, by offering the product...


  • Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    At Standard Bank of South Africa Limited, we're committed to delivering exceptional service to our customers.This role is an exciting opportunity for a skilled professional to join our team as a Teleconsultant, Servicing Credit Life Admin.The ideal candidate will have experience in customer service, particularly in the insurance industry. They should be...


  • Roodepoort, Gauteng, South Africa Standard Bank Group Full time

    Company OverviewStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage. We offer a variety of career-enhancing opportunities to work alongside talented professionals. Our clients range from individuals to large multinational corporates and institutions.We are passionate about creating growth in...


  • Roodepoort, Gauteng, South Africa Standard Bank Group Full time

    Job title : Consultant, Risk ExecutionJob Location : Gauteng, RoodepoortDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Procurement Business Partner: Corporate ServicesListing reference: sanbs_002678Listing status: OnlineApply by: 26 February 2025Position summaryIndustry: Non-Profit & Voluntary SectorJob category: PurchasingLocation: RoodepoortContract: PermanentBusiness Unit: Constantia KloofRemuneration: R 1,167,990.00EE position: NoIntroductionThe incumbent will develop...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Job Summary:The South African National Blood Service is seeking a highly skilled Transfusion Medicine Professional to join our team. In this role, you will be responsible for providing clinical oversight and medical advice to ensure the health and wellbeing of blood donors.You will work closely with nursing services managers and lead consultants to develop...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    About the Position:We are seeking a highly skilled Blood Donor Operations Specialist to join our team at the South African National Blood Service. As a key member of our medical services team, you will be responsible for ensuring the health and wellbeing of blood donors.In this role, you will provide clinical oversight and medical advice to promote donor...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Job Description:The South African National Blood Service is seeking a highly skilled Medical Services Manager to join our team. In this role, you will be responsible for providing clinical oversight and medical advice to ensure the health and wellbeing of blood donors.You will work closely with various stakeholders, including nursing services managers and...