Customer Support Specialist

3 days ago


Roodepoort, Gauteng, South Africa AfroCentric Group Full time

We are seeking a motivated and talented individual to join our team of Service Consultants. As a key member of our team, you will be responsible for delivering exceptional client service and quality.

In this role, you will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery. Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.

You will play a key role in enhancing our brand presence and contributing to departmental cost savings to meet financial goals. Your empathetic approach will help you understand and address customer needs, supporting their journey and resolving issues sensitively.

**Key Skills:**

  • Strong written and verbal communication skills
  • Administration and customer care skills
  • Problem-solving and decision-making skills

Requirements:

  • 2 years Health Care Operations experience
  • 1 – 2 years Customer Servicing Experience
  • Matric, Higher Certificate / NQF level 5 (1 – 3-year certification course) recommended

Competency Requirements:

  • Knowledge of customer preferences and personality styles
  • Understanding of health legislation and regulatory requirements
  • Familiarity with healthcare facilities industry
  • Experience in customer service operations


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