Customer Service Professional

4 days ago


Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full time

As a customer service professional at WNS (Holdings) Limited (ADR), you will have the opportunity to work with leading global organizations and make a meaningful impact on their success. We custom-design, implement, and operate over 400 processes that enable us to work as an extension of our clients' enterprises.

Key Responsibilities:
  • Deliver exceptional customer experiences by providing reliable and trustworthy support
  • Analyzing customer needs to consistently offer high-quality services
  • Following clear instructions and guidelines to investigate, resolve, and process customer inquiries in a timely and effective manner
  • Escalating queries or complaints to the appropriate channels for timely resolution
  • Providing accurate information on products and services to ensure consistency across the organization
  • Promoting and cross-selling client products and services to enhance customer experience and loyalty
  • Maintaining and securing customer-related records using operational systems
  • Contributing to team success and business growth by achieving personal targets


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