Business Funding Administrator
4 weeks ago
As a key member of our team, you will provide essential administrative support to our operations team. Your responsibilities will include managing client interactions, loan application processing, and performing ad-hoc duties as needed.
Key Responsibilities- Administrative Support: Provide timely responses and updates to clients, ensure completeness of loan applications, and prepare required information.
- Client Interaction Management: Manage incoming client calls, redirect as needed, and conduct initial and follow-up calls to clients applying for business funding.
- Loan Application Support: Verify application completeness, prepare required information, and follow up on outstanding documents needed for application processing.
- Ad-hoc Duties: Provide product, pricing, and loan term explanations, guide clients on obtaining bank statements in the correct format, and perform additional administrative tasks as necessary.
- Qualifications: NQF Level 4 or Matric
- Experience: Minimum 3+ years in an administrative role
- Technical Skills: Proficient in Microsoft Office applications, strong oral and written communication skills, critical thinking, and problem-solving abilities
- Behavioral Skills: Goal-oriented, adaptable, follows instructions, collaborative team player, and demonstrates high emotional intelligence and empathy
Internal: Operations Team (Front Desk, Business Analysts)
External: Prospective and existing clients
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