Executive Lodge Director
2 months ago
We are a renowned 5-star lodge in the Eastern Cape, dedicated to delivering exceptional guest experiences. Our lodge is a sanctuary of luxury and tranquility, offering guests a memorable stay amidst breathtaking natural beauty and unique experiences such as guided safaris, gourmet dining, and exceptional service.
Key Responsibilities:
• Guest Experience: Ensure each guest receives personalized service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests.
• Staff Training: Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence.
• Stock Controls: Manage and oversee all stock levels, including food, beverages, and housekeeping supplies, ensuring optimal inventory management.
• Reporting: Prepare and present detailed daily, weekly, and monthly reports on lodge operations and stock movements, ensuring transparency and accountability.
• Financial Acumen: Demonstrate a basic understanding of financial management, assisting in budget preparation and cost control.
Qualifications and Experience:
• Degree/Diploma in Hospitality Management, Business Management, Tourism, or a related field.
• Minimum of 3 years' experience in a similar role, preferably within a 5-star establishment or luxury lodge environment.
• Strong organizational skills and a proactive approach to managing lodge operations.
• Exceptional leadership and communication abilities, with a passion for guest satisfaction and staff development.
• Keen attention to detail and the ability to multitask in a fast-paced environment.
What We Offer:
• Competitive salary and benefits package.
• On-site accommodation.
• The opportunity to work in a stunning location and be part of a prestigious 5-star lodge.
• A supportive and professional working environment focused on growth and excellence.
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