Call Centre Team Leader Position

2 months ago


Pretoria, Gauteng, South Africa FSI Full time

We are seeking a highly motivated and professional team leader to join our collection department at FSI. The ideal candidate will have a strong background in collections and leadership experience as a Team Leader.

Key Responsibilities:

  • Manage a call center by maintaining a professional relationship with clients through ongoing excellent customer service
  • Lead a team of collection agents to achieve sales targets and improve customer satisfaction
  • Develop and implement strategies to improve collection rates and reduce customer complaints
  • Collaborate with other departments to ensure seamless communication and efficient operations

Requirements:

  • 5 years plus experience in collections
  • Minimum 5 years leadership experience as a Team Leader
  • Matric
  • Own transport
  • Computer Literacy
  • Telephone Etiquette
  • Excellent communication, interpersonal, and customer service skills including good speaking skills and good listening abilities
  • Must be proficient in English and Afrikaans

Attributes:

  • Attention to detail
  • Strong leadership and coaching skills
  • Ability to work as part of a team as well as alone
  • Work under pressure
  • Good communication skills
  • Good time management
  • Positive Attitude


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