Call Centre Team Leader Position
2 months ago
We are seeking a highly motivated and professional team leader to join our collection department at FSI. The ideal candidate will have a strong background in collections and leadership experience as a Team Leader.
Key Responsibilities:
- Manage a call center by maintaining a professional relationship with clients through ongoing excellent customer service
- Lead a team of collection agents to achieve sales targets and improve customer satisfaction
- Develop and implement strategies to improve collection rates and reduce customer complaints
- Collaborate with other departments to ensure seamless communication and efficient operations
Requirements:
- 5 years plus experience in collections
- Minimum 5 years leadership experience as a Team Leader
- Matric
- Own transport
- Computer Literacy
- Telephone Etiquette
- Excellent communication, interpersonal, and customer service skills including good speaking skills and good listening abilities
- Must be proficient in English and Afrikaans
Attributes:
- Attention to detail
- Strong leadership and coaching skills
- Ability to work as part of a team as well as alone
- Work under pressure
- Good communication skills
- Good time management
- Positive Attitude
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