Call Centre Team Leader Position
1 week ago
FSI is seeking a highly skilled and experienced Call Centre Team Leader to join our team in Centurion. The ideal candidate will have a proven track record of delivering excellent customer service and leading high-performing teams.
**Job Summary:**
We are looking for a professional and motivated individual to manage our call centre operations. The successful candidate will be responsible for maintaining a positive and professional relationship with clients, ensuring excellent customer service and resolving any issues in a timely and efficient manner.
**Key Responsibilities:**
* Manage a team of call centre agents to ensure excellent customer service and high levels of productivity
* Develop and implement effective strategies to improve customer satisfaction and loyalty
* Collaborate with other departments to ensure seamless communication and coordination
* Analyze customer feedback and make recommendations for process improvements
**Requirements:**
* 5+ years of experience in collections and leadership roles
* Strong communication and interpersonal skills
* Ability to work under pressure and meet deadlines
* Proficient in English and Afrikaans
**What We Offer:**
* Competitive salary and commission structure
* Opportunities for career growth and development
* Collaborative and dynamic work environment
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, please submit your application with a detailed CV and cover letter.
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