Sales Call Centre Representative
4 weeks ago
At Numeral XII (Pty) Ltd., we are seeking a highly skilled and motivated Sales Call Centre Agent to join our team. As a Sales Call Centre Agent, you will be the first point of contact for our customers, and your primary responsibility will be to provide exceptional customer service and sales support.
Key Responsibilities:- Meet with potential investors to discuss business opportunities;
- Grow and build the investor club membership;
- Develop and deliver presentations to potential investors to secure new business;
- Manage and convert leads into sales, ensuring outcomes are captured in our system;
- Provide information to clients, answer questions, and offer solutions;
- Review customers' credit profiles;
- Ensure adherence to affordability regulations and compliance with the NCR and NCA;
- Engage in cold calling and respond to inbound calls in a timely and friendly manner;
- Evaluate customer complaints and provide effective solutions;
- Provide personalized service to customers and respond to their needs;
- Offer information on our company's products or services and generate interest in our offer;
- Upsell products and services;
- Research and gather information using available resources;
- Process forms and applications;
- Route calls to other team members when necessary;
- Document customer interactions and identify potential issues;
- Report on customer feedback;
- Complete call logs and reports;
- Manage and update customer databases;
- Follow up on customer calls and provide a positive experience.
- Matric certification;
- At least 3 years of experience in sales call centre roles;
- Familiarity with telephone and computer technology;
- Experience in the financial services industry is preferred;
- Proven sales and target achievement experience;
- Customer service experience;
- Availability for varied shifts;
- Ability to handle pressure and work in a fast-paced environment;
- Knowledge of retention and recall principles.
We are looking for a highly motivated and organized individual who can work effectively in a team environment. If you have a passion for sales and customer service, and are looking for a challenging and rewarding role, please submit your application.
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Sales Call Centre Representative
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Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full timePosition: Sales Call Centre AgentAt Numeral XII (Pty) Ltd., we are seeking a skilled Sales Call Centre Agent to play a crucial role in our team. As the first point of contact between our customers and the company, this role sets the tone for customer satisfaction.This position requires a specialist who is an expert in achieving and exceeding sales targets....
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