Quality Assurance Specialist: Call Centre

2 months ago


Pretoria, Gauteng, South Africa TalentCru Full time
Quality Assurance Agent: Call Centre

TalentCru is seeking a seasoned Quality Assurance Agent with extensive experience in quality management in a Call Centre environment to join our team on a 3-year contract.

Key Responsibilities:
  • Develop and implement quality management strategies to ensure exceptional customer service.
  • Collaborate with the Service Desk team to resolve quality-related issues and improve processes.
  • Conduct regular audits and assessments to ensure compliance with quality standards.
  • Familiarity with IVANTI Service Desk system (previously known as HEAT) or similar ATS systems is a must.
Requirements:
  • Grade 12
  • Certificate in Quality Assurance
  • Minimum 8 years of experience in quality management, including Quality Assurance and Service Desk.

The ideal candidate will have a strong understanding of quality management principles and practices, excellent communication skills, and the ability to work effectively in a fast-paced Call Centre environment.



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