Quality Assurance Specialist: Call Centre Expert

4 weeks ago


Pretoria, Gauteng, South Africa TalentCru Full time

TalentCru is seeking a seasoned Quality Assurance Agent with 5+ years of quality management experience in a Call Centre environment to join their team on a 3-year contract.

  • Grade 12
  • Certificate in Quality Assurance
  • Minimum 8 years (preferably over 10 years) of quality management experience, including:
    • Quality Assurance
    • Service Desk
  • Familiarity with IVANTI Service Desk system (previously known as HEAT) or similar ATS systems

The contact centre service will support the following channels:

  • Email support
  • Telephonic support (inbound and outbound)
  • Walk-in centre face-to-face support
  • Instant Messaging/AI Support
  • Special projects (training, exhibitions, solution testing)


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