Sales Call Centre Representative

2 months ago

Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full time
Job Title: Sales Call Centre Agent

Numeral XII (Pty) Ltd. is seeking a highly skilled and motivated Sales Call Centre Agent to join our team. As a Sales Call Centre Agent, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Meet with potential investors for the LNDR Club
  • Grow and build the investor Club membership
  • Responsible for doing presentations to potential investors to attain new business
  • Manage and convert leads into sales and ensure outcomes are captured onto the system
  • Inform clients by explaining procedures, answering questions, and providing information
  • Review customers' credit profiles
  • Adhere to affordability regulations functioning within the NCR & the NCA
  • Cold calling and answering of inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of callers and provide proper solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company's products or services and generate interest in the offer
  • Upsell products and services
  • Research needed information using available resources
  • Process forms and applications
  • Route calls to other team members whenever needed
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback
  • Complete call logs and reports
  • Manage and update customer databases
  • Follow-ups on customer calls
  • Boost customer loyalty by offering a proper experience over the phone
Requirements:
  • Ability to build strong relationships and effectively identify problems as soon as they arise
  • Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues
  • Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities
  • Anticipate outcomes and identify consequences
  • Open and honest communication regarding products
  • Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason
  • Successful creation and implementation of negotiation strategy
  • Ability to show empathy with excellent verbal and written communication skills
  • Ability to provide concise and relevant information and able to provide advice when needed
  • Ability to work alongside team to achieve a common goal
  • Be mutually accountable for all projects taken on
  • Ability to encourage differences and opinions
  • Ability to perform tasks in an organized manner
  • Set personal goals and ensure the achievement thereof
  • Plan efficiently and effectively to ensure deadlines are met
  • Ability to remain calm in a situation of conflict
  • Display patience when dealing with stakeholders and team
  • Highly disciplined with a willingness to learn
  • Confident with the ability to apply resilience
  • Cooperative and optimistic
  • High attention to detail
Requirements for the Role:
  • Matric
  • 3 year's sales call centre experience
  • Familiar with telephone and computer technology
  • Experience within the financial services industry, preferred
  • Experience in effectively making sales and reaching targets
  • Customer service experience
  • Availability for varied shifts
  • Ability to handle pressure
  • Knowledge of Retention and Recall

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