Automobile Receptionist

Job Title: Automobile Receptionist

Job Summary:
Automobile Receptionist Wanted at Autorecruit. We are looking for a skilled and professional Automobile Receptionist to join our team in the automobile industry. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

Automobile Receptionist Duties:

• Efficiently manage all incoming calls and direct them to the appropriate departments or personnel.
• Take accurate messages and ensure timely communication.
• Provide information regarding our services, including vehicle maintenance, repairs, and parts availability.
• Assist clients in scheduling service appointments and appointment confirmations.
• Handle emergency calls with professionalism and prioritization.
• Maintain and troubleshoot switchboard equipment.

Customer Service Duties:

• Welcome customers in-person and over the phone, creating a positive first impression.
• Respond to customer inquiries and resolve complaints promptly.
• Follow-up on customer concerns to ensure resolution and satisfaction.
• Offer detailed information on products, services, warranties, and promotions.
• Gather and document customer feedback to improve our services.
• Collaborate with technicians and staff to deliver exceptional service.

Requirements:

• High school diploma or equivalent; further education in customer service or communications is a plus.
• Proven experience in a customer service role, preferably in the automobile industry.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in using communication systems and office software.