Benefits Administrator Lead Johannesburg
3 days ago
We are seeking an experienced Benefits Administrator to join our team in Johannesburg. The successful candidate will be responsible for managing a large team of client services administrators, ensuring the smooth operation of our employee benefits services.
Main Responsibilities:
- Managing overall administration team for the full function of employee benefits (contributions, claims, exits etc).
- Applying the rules, policies and administration procedures of different funds in accordance with the Company standard service level agreements.
- Organizing and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements.
- Ensuring that monthly productivity targets are met.
- Monitoring performance and productivity standards and identifying areas of improvement/ Providing agents with feedback on productivity targets.
- Assisting in coaching, training and development of staff.
- Driving excellent service provision to contribute to the retention of clients which will result in attracting new business through proactive relationship management.
- Ensuring that responsible managers/team leaders are analyzing and investigating claims before the business can make a payment to the customer.
- Ensuring that company procedures are followed in the processing of claims and that benefits are paid to those who are eligible.
- Ensuring that payment of claims are on the basis contractual agreements between the business and the client.
- Checking and ensuring that thorough investigations have been conducted for finalization.
- Building and managing relationships with internal departments and clients.
- Ensuring that set targets are met on a daily and monthly basis.
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