Benefits Administrator Lead Johannesburg

3 days ago


Midrand, Gauteng, South Africa Kwena Human Capital Full time
Role Summary

We are seeking an experienced Benefits Administrator to join our team in Johannesburg. The successful candidate will be responsible for managing a large team of client services administrators, ensuring the smooth operation of our employee benefits services.

Main Responsibilities:

  • Managing overall administration team for the full function of employee benefits (contributions, claims, exits etc).
  • Applying the rules, policies and administration procedures of different funds in accordance with the Company standard service level agreements.
  • Organizing and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements.
  • Ensuring that monthly productivity targets are met.
  • Monitoring performance and productivity standards and identifying areas of improvement/ Providing agents with feedback on productivity targets.
  • Assisting in coaching, training and development of staff.
  • Driving excellent service provision to contribute to the retention of clients which will result in attracting new business through proactive relationship management.
  • Ensuring that responsible managers/team leaders are analyzing and investigating claims before the business can make a payment to the customer.
  • Ensuring that company procedures are followed in the processing of claims and that benefits are paid to those who are eligible.
  • Ensuring that payment of claims are on the basis contractual agreements between the business and the client.
  • Checking and ensuring that thorough investigations have been conducted for finalization.
  • Building and managing relationships with internal departments and clients.
  • Ensuring that set targets are met on a daily and monthly basis.


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