Technical Support Professional for Cloud Platforms

14 hours ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

We are seeking a skilled Software Support Engineer to join our team at Helderberg Personnel cc.

About the Role

As a Support Engineer, you will play a vital role in providing high-level technical support to our customers. Your primary responsibility will be to respond to customer inquiries via various channels in a professional and courteous manner.

You will troubleshoot and resolve customer issues related to our platform, which is built on cloud computing and web-based applications. To achieve this, you will need to stay up-to-date on the latest developments and features of our platform.

Key Responsibilities
  • Respond to customer inquiries via email, phone, and live chat
  • Troubleshoot and resolve customer issues related to our platform
  • Document and track customer inquiries and resolutions in our ticketing system
  • Collaborate with the development team and projects team to escalate complex issues
  • Proactively identify and suggest solutions to improve the customer experience
Requirements

To be successful in this role, you will need:

  • A relevant tertiary qualification specialising in Computer Science
  • At least 2 years of experience in technical support, preferably in a SaaS environment
  • Strong technical knowledge of cloud computing and web-based applications
  • Excellent written and verbal communication skills
  • The ability to work independently and in a fast-paced environment
  • Familiarity with ticketing systems, particularly ConnectWise Manage
  • Experience with SQL is mandatory, and scripting is an added advantage


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    We are seeking a skilled Technical Support Specialist to join our team at Helderberg Personnel cc. This is an exciting opportunity to provide high-level technical support to our customers, working with cutting-edge cloud computing and web-based applications.Job SummaryThe successful candidate will be responsible for responding to customer inquiries via...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Helderberg Personnel cc is seeking a skilled Technical Support Specialist to join our team. With a strong focus on delivering exceptional customer experiences, this role requires a technical expert who can provide high-level support to clients.Key ResponsibilitiesProvide professional and courteous assistance to customers via multiple channels (email, phone,...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    About the RoleAt Helderberg Personnel cc, we are seeking an experienced Senior Backend Developer to join our team and contribute to the development of our cloud-based platform.Key Responsibilities:• Design and develop core platform sub-systems built on .NET 8• Integrate GitHub to enable customers to manage their workflows like code• Implement...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Job DescriptionAs a Cloud Developer Specialist at Helderberg Personnel cc, you will play a key role in building and maintaining our cutting-edge platform. Our technology stack is built on .NET 8, with a focus on scalability and reliability. We utilize public clouds on Azure across South Africa, Europe, and the US, as well as on-premise deployments for...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    At Helderberg Personnel cc, we are seeking a skilled Technical Support Specialist to join our team. This role is perfect for an individual who is passionate about delivering exceptional support services and has a knack for problem-solving.About the Role:We are looking for a highly motivated and experienced technical support specialist to provide top-notch...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    About Helderberg Personnel ccWe are looking for a skilled Technical Integration Specialist to join our team.Job DescriptionOur platform is built on .NET 8 and runs on public clouds, utilizing Azure services such as VMs, storage, Key Vault, and App Gateway. We also offer on-premise deployments. Our workflows are stored in GitHub, and we use Visual Studio and...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Helderberg Personnel cc. This is an exciting opportunity for a motivated individual to provide high-level technical support to our customers.


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Helderberg Personnel cc is seeking a highly skilled and experienced IT Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our staff, ensuring that all IT systems are running smoothly and efficiently.\


  • Somerset West, Western Cape, South Africa Arvo Pty Ltd Full time

    Arvo Pty Ltd: A Dynamic Customer Support OpportunityAbout UsWe are a rapidly growing South African software company specializing in property management solutions. Our mission is to develop the most advanced end-to-end property management ecosystem, ensuring seamless migration processes and providing dedicated training and support services.Job DescriptionWe...


  • Somerset West, Western Cape, South Africa Arvo Full time

    At Arvo, we are on the lookout for a Customer Support Specialist to join our dynamic team in Somerset West. This is an exciting opportunity to thrive in a fast-paced environment where customer-centricity is at the forefront.The ideal candidate will be responsible for delivering top-notch support across various channels, addressing customer queries with...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Are you a highly skilled professional with a passion for technology and project management? We are seeking a talented Senior Technology Operations Manager to join our team at Helderberg Personnel cc.Job SummaryWe are looking for a dynamic and experienced individual to oversee the management and enhancement of our CRM system and cloud applications. The ideal...


  • Somerset West, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

    Job SummaryWe are seeking a highly skilled Business Support Specialist to join our team at Exceed Human Resource Consultants Ltd. The successful candidate will provide administrative support to the Office Administration Manager and Compliance Director, ensuring seamless onboarding and off-boarding procedures for clients.Key ResponsibilitiesPerform onboarding...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    We are seeking a highly skilled Financial Services Professional to join our team at Helderberg Personnel cc. This is an excellent opportunity for an experienced accountant to take on a challenging role, working closely with clients across various industries.About the RoleThis position involves managing a dedicated client portfolio, providing assistance in...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Company OverviewHelderberg Personnel cc is a dynamic organization that fosters innovation and growth in the tech industry.Job DescriptionWe are seeking an exceptional Software Integration Engineer to join our team. As a key member of our technology department, you will be responsible for designing and implementing cutting-edge software solutions that meet...


  • Somerset West, Western Cape, South Africa Merand Corbett & Associates Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Merand Corbett & Associates.**About the Role:**This is an exciting opportunity for a motivated individual to support our attorneys in managing administrative tasks related to Third Party Claims, Road Accident Fund Claims, and Medical...


  • Somerset West, Western Cape, South Africa E&D Recruiters Full time

    Job Title:Technical Design SpecialistOverview:E&D Recruiters is a recruitment agency that connects skilled professionals with top companies. We are currently looking for a Technical Design Specialist to join our team.Job Description:We are seeking a highly skilled Technical Design Specialist to develop, adapt, refine, and improve both mechanical and...


  • Somerset West, Western Cape, South Africa Hire Resolve Full time

    About the RoleHire Resolve's client is seeking an experienced and skilled PHP Developer to join their dynamic development team. This is a fantastic opportunity for a talented professional to make a career-changing move and take on new challenges.Job DescriptionThe ideal candidate will be responsible for building and maintaining robust backend services,...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    Are you a detail-oriented accounting professional looking for a challenging role in business solutions?We are seeking a skilled Accountant: Business Solutions to join our team at Helderberg Personnel cc. This exciting opportunity will see you working closely with clients to provide expert advice and support in managing their financial affairs.Key...


  • Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

    About the OpportunityHelderberg Personnel cc seeks a highly motivated and academically strong individual to join our team as an Accounting Professional Trainee.Key ResponsibilitiesTo provide support in all accounting functions including financial reporting, budgeting and forecasting.To maintain accurate and up-to-date financial records and ensure compliance...


  • Somerset West, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital: Learning and Development ProfessionalWe are seeking a highly skilled Learning and Development Professional to join our team at Emporium Human Capital.Salary: R 20,000 - R 23,000 per monthJob Description:In this role, you will be responsible for creating and managing training plans with customers, reporting on training progress, and...