Customer Support Ambassador
12 hours ago
About Us
We are a rapidly growing South African software company specializing in property management solutions. Our mission is to develop the most advanced end-to-end property management ecosystem, ensuring seamless migration processes and providing dedicated training and support services.
Job Description
We are seeking a dynamic and customer-focused CUSTOMER SUPPORT CONSULTANT to join our team in Somerset West. The ideal candidate will be responsible for delivering exceptional customer support, managing inquiries with precision and professionalism, and ensuring every interaction leaves a lasting impression.
Key Responsibilities
- Deliver timely and accurate support across various channels, addressing customer queries with expertise and care.
- Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.
- Manage support interactions through CRM solutions, ensuring a seamless customer experience.
- Identify recurring customer issues and collaborate with internal teams to drive continuous improvement.
- Promote additional services, fostering customer loyalty and driving sales.
- Participate in quality assurance activities to uphold unmatched support standards.
- Handle all interactions with professionalism, empathy, and problem-solving acumen.
- Stay updated on industry trends and best practices to ensure cutting-edge support.
Requirements
To succeed in this role, you should possess:
- Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise.
- Familiarity with CRM tools and digital support platforms.
- Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously.
- Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions.
- Proficiency in analyzing customer feedback to identify trends and opportunities for improvement.
What We Offer
This is an exciting opportunity to thrive in a fast-paced, customer-centric environment where excellence is the standard. As a member of our team, you can expect:
- A competitive salary (R20k-R30k p.m.) based on experience.
- A full-time, office-based position in Somerset West.
- A permanent role with opportunities for growth and development.
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