Senior Technology Operations Manager

1 day ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Are you a highly skilled professional with a passion for technology and project management? We are seeking a talented Senior Technology Operations Manager to join our team at Helderberg Personnel cc.

Job Summary

We are looking for a dynamic and experienced individual to oversee the management and enhancement of our CRM system and cloud applications. The ideal candidate will possess excellent technical skills, strong analytical abilities, and exceptional communication skills.

About the Role
  • Oversight and management of CRM system and cloud applications to ensure optimal performance and alignment with organizational needs.
  • Providing support and guidance to company users on system-related inquiries, troubleshooting issues, and effective usage of services and resources.
  • Acting as the primary point of contact for the team, resolving complex cases effectively and efficiently, and maintaining technical documentation, guidelines, training manuals, and best practices.
  • Delivering ongoing training programs for employees on company systems, ensuring proficiency and up-to-date knowledge.
  • Staying up-to-date with the latest developments and advancements in company and industry systems, including researching and adopting AI and tech innovations to enhance systems and operations.
Requirements
  • Bachelor's degree or equivalent in information technology, project management, or a related field.
  • Minimum 1-year experience within the Financial Services industry.
  • Experience with CRM systems (EliteWealth preferred) and working knowledge of integration and reporting practices.
  • Proven ability to manage digital document workflows, develop electronic signature solutions, and automate processes using online forms and scripting tools.
  • Strong analytical and problem-solving skills, with the ability to work in a team-oriented environment and build strong relationships with colleagues.
Compensation Package

We offer a competitive salary package, estimated to be around R600,000 - R700,000 per annum, depending on experience and qualifications.



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