Technical Support Specialist
21 hours ago
We are seeking a skilled Technical Support Specialist to join our team at Helderberg Personnel cc. This is an exciting opportunity to provide high-level technical support to our customers, working with cutting-edge cloud computing and web-based applications.
Job SummaryThe successful candidate will be responsible for responding to customer inquiries via email, phone, and live chat in a professional and courteous manner. They will troubleshoot and resolve customer issues related to our platform, document and track customer inquiries and resolutions in our ticketing system, and collaborate with the development team and projects team to escalate complex issues and ensure timely resolution.
A key aspect of this role is proactively identifying and suggesting solutions to improve the customer experience. The ideal candidate will stay up-to-date on the latest developments and features of our platform, ensuring they can provide expert guidance to customers.
Qualifications and ExperienceTo be successful in this position, you will require:
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