Customer Support Specialist

4 hours ago


Somerset West, Western Cape, South Africa Arvo Full time

At Arvo, we are on the lookout for a Customer Support Specialist to join our dynamic team in Somerset West. This is an exciting opportunity to thrive in a fast-paced environment where customer-centricity is at the forefront.

The ideal candidate will be responsible for delivering top-notch support across various channels, addressing customer queries with expertise and care. They will troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.

We are seeking someone who is proactive, flexible, and able to work well under pressure. If you have a passion for problem-solving and a drive to continuously improve processes, this could be the perfect role for you.

Responsibilities
  • Customer Support: Deliver timely and accurate support across various channels, addressing customer queries with expertise and care.
  • Troubleshooting: Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.
  • Process Improvement: Identify recurring customer issues and collaborate with internal teams to drive continuous improvement.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to ensure seamless customer interactions.

Requirements

  • Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise.
  • Familiarity with CRM tools and digital support platforms.
  • Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously.
  • Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions.

About Us

Arvo is a rapidly growing South African software company specializing in developing solutions for the property management industry. We are committed to developing cutting-edge technology that enables seamless migration processes and provides dedicated training and support services to ensure customer success.



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