Technical Acquisition Manager

4 days ago


Randburg, Gauteng, South Africa Metamorph Holdings Full time
Application Solutions Provider

We are looking for an experienced Application Solutions Provider to join our team at Metamorph Holdings.

As a key member of our organization, you will be responsible for providing application support for all applications within the group.

Responsibilities
  • Provide application support for all applications within the group.
  • Ensure effective front-end and back-end functionality of applications.
  • Keep all call tickets updated as work progresses each day.
  • Resolve calls logged by users for queries, errors, and other problems experienced on the system.
  • Report trending issues to application lead.
  • Establish the root causes of application errors and escalate serious concerns to the Senior Engineer/Application Support Lead.

Requirements
  • Degree in Information Technology or related qualification.
  • 5+ years' experience in Application Support.
  • Proven experience in Application Support, XML, Azure, IIS, SLAs.
  • Knowledge and experience of Microsoft SQL Server, T-SQL.
  • Knowledge and experience of Crystal Reports.
  • Knowledge of Sage X3, Sage People.
  • Experience in software testing.
  • Working knowledge of different operating systems and Internet technologies.
  • Experience of working on projects within the Software Development Life Cycle.
  • Incident management system knowledge.
  • Change management experience.
  • Exposure to vendor engagement.
  • Excellent communication and troubleshooting skills.
  • Experience in cloud solutions.
  • Absolute commitment to ensuring an exceptional level of customer experience.
  • Positive, collegiate approach with a can-do-will-do attitude and a desire to take responsibility for delivery.
  • Strong analytical, problem-solving, and decision-making skills.

Please note that if you do not hear from us within two weeks after the closing date, please consider your application unsuccessful.



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