Digital Sales Coordinator

4 days ago


Pretoria, Gauteng, South Africa Zoeller Waste Trucks Full time

As a key member of our team at Zoeller Waste Trucks, the Digital Sales Coordinator will play a pivotal role in managing our digital Customer Relationship Management (CRM) system, coordinating lead qualification, and overseeing after-sales support. This role is crucial in ensuring a seamless sales and after-sales experience by managing communication, scheduling services, and addressing customer inquiries efficiently.

Key Responsibilities
  • CRM and Sales Support
    • Maintain and update the CRM system with accurate client and prospect data.
    • Manage and track sales leads through the pipeline.
    • Respond promptly to incoming sales inquiries via email and phone.
    • Qualify leads and assign them to the relevant sales team members with detailed information.
    • Assist in preparing and executing email marketing campaigns.
    • Monitor campaign performance and provide actionable insights to the sales team.
  • After-Sales Coordination
    • Manage after-sales support processes through a designated app, ensuring timely service delivery.
    • Monitor and schedule all maintenance and service appointments for sold equipment.
    • Confirm that all post-sale services are completed according to service agreements.
    • Handle incoming after-sales calls and inquiries, resolving issues or escalating them to the appropriate team.
    • Maintain a service log for each piece of equipment sold and track its service history.
    • Liaise with service technicians, clients, and internal teams to ensure high customer satisfaction.
  • Performance Monitoring and Reporting
    • Use digital tools to monitor the performance of CRM activities, email campaigns, and after-sales service delivery.
    • Generate weekly reports for the Managing Director and relevant team leaders on sales, after-sales, and CRM performance.
    • Provide feedback and suggestions to improve sales and after-sales workflows.
  • Customer Relationship Management
    • Act as the primary point of contact for clients during the after-sales phase.
    Requirements
    • Experience: At least 5 years in sales administration, CRM management, or after-sales coordination.
    • Technical Skills: Proficiency in CRM platforms (Snov.io, Xero) and after-sales apps. If not, you will be required to learn and adapt in your own time.
    • Communication: Excellent verbal and written communication skills.
    • Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously.
    • Problem-Solving: Strong problem-solving skills to address client issues efficiently.
    • Customer-Centric Approach: A focus on delivering an exceptional customer experience.
    Preferred Qualifications
    • Background in capital equipment of hydraulic and mechanical equipment industry.
    • Familiarity with service management tools or apps.
    • Experience in digital marketing or email campaign management.
    What We Offer
    • A competitive salary and benefits package.
    • Opportunities for professional growth and training.
    • A collaborative and innovative work environment.


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