Wine and Hospitality Manager
2 days ago
Merand Corbett & Associates is a reputable organization dedicated to delivering exceptional services in the hospitality industry.
Job SummaryWe are seeking a highly skilled Wine Tasting Room Manager to oversee the daily operations of our wine tasting room and restaurant, ensuring seamless customer experiences.
Key Responsibilities- Oversee daily operations, guaranteeing efficient service delivery.
- Coordinate group bookings, attending to every detail to ensure memorable events.
- Maintain open communication with guests and team members, fostering a collaborative environment.
- Lead customer service interactions, demonstrating professionalism at all times.
- Promote teamwork, encouraging a positive atmosphere that drives employee engagement and productivity.
- Address guest complaints effectively, showcasing composure and poise under pressure.
- Demonstrate leadership skills, managing multiple tasks efficiently and delegating responsibilities when needed.
- Fully bilingual in English and Afrikaans, enabling seamless communication with diverse clients.
- Reside in or near Stellenbosch, possessing reliable transportation for flexible scheduling, including weekends and holidays.
- Demonstrate a friendly personality, presenting a professional appearance at all times.
- Show strong customer service orientation, consistently delivering high-quality experiences.
- Exhibit ability to plan, organize, and multitask effectively, prioritizing tasks with precision.
- Demonstrate proven leadership, motivational, and interpersonal skills, driving team success.
- Showcase keen attention to detail and strong organizational abilities, maintaining accuracy and efficiency.
- Ability to remain calm and composed in fast-paced environments, making sound decisions quickly.
- Prior experience in Front of House and management roles, having worked in similar capacities.
- A background in wine knowledge and experience managing a tasting room or restaurant, understanding the intricacies of the industry.
- Relevant qualification in Wine, Management, or Hospitality, enhancing your expertise in the field.
- Computer literacy, adept at utilizing technology to streamline processes and enhance efficiency.
- Experience with Semper and Pastel advantageous, as well as familiarity with cash-ups, stocktaking, and financial processes.
R 80,000 - R 120,000 per annum, commensurate with experience.
BenefitsCompetitive salary package, comprehensive benefits, and opportunities for career growth and development.
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