Digital Marketing Manager

4 weeks ago


Cape Town, Western Cape, South Africa Online Marketing Gurus Full time
About the Role

We are seeking a highly experienced and skilled Senior Account Manager to join our team at Online Marketing Gurus. As a Senior Account Manager, you will be responsible for leading communication with clients, developing and growing relationships with client stakeholders, and maintaining client satisfaction through exceptional service levels.

This is a fantastic opportunity to work with a leading digital marketing agency, where you will have the chance to make a real impact on the growth and success of the business. You will be working closely with our SEO and PPC teams to ensure cutting-edge strategies and campaigns that drive results for our clients.

Key Responsibilities
  • Lead communication with clients and provide exceptional customer service
  • Develop and grow relationships with client stakeholders
  • Maintain client satisfaction through service levels and anticipating customer needs
  • On-board new clients and present company documentation for client onboarding and reporting
  • Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
  • Identify and pursue profitable growth opportunities in existing client portfolios
  • Work with our production and creative teams to deliver exceptional results for our clients
  • Responsible for ongoing training and education to stay up-to-date with industry developments
Requirements
  • Experience in Account Management, Client Services, or Client Management in the digital marketing space
  • Agency experience preferred
  • Knowledge or experience in SEO, PPC, Social Media Advertising, and Web Builds
  • Strong relationship-building skills and ability to quickly build rapport with clients and stakeholders
  • Ability to understand and overcome challenges with clients
  • Solutions-focused and outcomes-driven
  • Excited about working in a fast-paced and ever-changing industry
  • Ability to manage multiple projects and work with various teams
  • Attention to detail and a positive can-do attitude


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