Customer Service Representative
2 months ago
About the Role:
Shorza Ltd is seeking a highly motivated and experienced Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and service providers.
Key Responsibilities:
- Provide excellent customer service to clients and service providers via phone and other communication channels.
- Handle a high volume of customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer complaints and issues.
- Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.
- Meet or exceed performance metrics and targets, including customer satisfaction and first call resolution rates.
- Participate in ongoing training and development to improve customer service skills and stay up-to-date on industry trends and best practices.
Requirements:
- 2+ years of experience in a customer service role, preferably in a call center environment.
- Proven track record of providing exceptional customer service and resolving customer complaints in a timely and professional manner.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High energy and a strong work ethic, with a commitment to delivering exceptional results.
- Zendesk experience is a must.
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