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Customer Service Liaison

1 month ago


Sandton, South Africa IOCO Full time

{"h1": "Customer Service Representative Opportunity at iOCO Infrastructure Services", "p": "Are you looking for a career that combines customer service excellence with technical proficiency? iOCO Infrastructure Services invites you to explore a challenging role as a Customer Service Representative. In this position, you will play a pivotal role in bridging the gap between customers and the technical support team, providing top-notch service and support.", "ul": [{"li": "Manage tickets and adhoc TLM functions from cradle to grave"}, {"li": "Escalate aged/unmanaged tickets to relevant support groups and update"}, {"li": "Submit monthly reports on area-specific criteria on the 1st working day of the month"}, {"li": "Ensure timely completion of tasks within agreed-upon deadlines and parameters"}, {"li": "Suggest new/improved ways of work (CSI's)"}, {"li": "Assist colleagues and SD agents as needed"}, {"li": "Adhere to HR Policies and Procedures, as well as BU-specific procedures"}], "h2": "Your Expertise", "ul": [{"li": "2+ years of experience in an IT environment"}], "h2": "Qualifications", "ul": [{"li": "Grade 12"}, {"li": "A+, N+"}, {"li": "Soft Skills"}, {"li": "ITIL Foundation"}, {"li": "Technical IT Qualification"}], "h2": "Other Information", "ul": [{"li": "Contract Position: 6 Months"}, {"li": "Location: Sandton (Onsite)"}], "p": "At iOCO Infrastructure Services, we're a community of skilled professionals dedicated to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions. We're looking for a Customer Service Representative to join our team and help us conquer business challenges head-on."}