Customer Relations Officer

1 week ago


Pretoria, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

Bonafide Human Capital (Pty) Ltd is seeking an experienced Customer Relations Officer to join their team in Pretoria.

Job Summary

We are looking for a skilled professional to handle customer relations, facilitate effective communication, and manage expectations between suppliers and the production environment. The ideal candidate will have experience in conflict and customer management, as well as proficiency in computer literacy, Excel, Word, and Outlook.

About the Role

This is a fantastic opportunity for someone who enjoys building relationships, both internally and externally, and has a strong ability to work under pressure. The successful candidate will be responsible for managing customer bookings, updating customer details, planning parts ordering, and arranging tow-ins. They will also need to manage customer complaints, make follow-up calls, and arrange courtesy vehicles.

Responsibilities
  • Manage customer bookings within production capacity planning parameters
  • Update and maintain customer details as per CPA and POPIA requirements
  • Plan parts ordering and receipt of parts to coincide with production planning and vehicle bookings
  • Arrange tow-ins using Company's approved tow suppliers cost effectively
  • Open job cards for all jobs prior to repairs commencing on the vehicles
  • Manage customer complaints on insurance company portals for resolution
  • Make follow-up calls to customers to ensure satisfaction
  • Manage courtesy vehicles and requests appropriately
  • Book technical training for productive staff
Requirements

To be considered for this role, you will need:

  • A Code 08 drivers' license
  • MATRIC certificate
  • Experience in the Motor Industry
  • Experience in conflict and customer management
  • Panel shop experience will be beneficial
Working Environment

The successful candidate will work in a dynamic environment where they will have the opportunity to develop their skills and knowledge. Bonafide Human Capital (Pty) Ltd offers a competitive salary package and a chance to work with a reputable client in the automotive industry.

Compensation

The estimated annual salary for this position is R250,000 - R350,000 depending on experience.



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