IT Technical Support Specialist

5 days ago


Sandton, South Africa JSE Limited Full time
Job Description

We are seeking a highly skilled and detail-oriented IT Technical Support Specialist to join our team at JSE Limited. As an IT Technical Support Specialist, you will be responsible for providing top-notch technical support to clients and internal teams.

Your primary objective will be to troubleshoot and resolve hardware, software, and network issues in a timely manner. You will work closely with users to diagnose problems, provide solutions, and ensure that their technical needs are met.

To succeed in this role, you must possess excellent communication and problem-solving skills. You should also have a strong understanding of Microsoft Windows, Server, and Mobile operating systems.

A bachelor's degree in information technology or computer science is preferred, as well as relevant industry certifications such as CompTIA A+. Proven work experience as a technical support engineer is essential.

You will be working on the following responsibilities:

  • Installing and configuring user computer systems.
  • Creating and administering user accounts.
  • Responding to users' IT support requests within agreed SLA's/turnaround times.
  • Meeting with users to diagnose software, networking, or hardware issues.
  • Taking ownership of user issues reported and seeing problems through to resolution.
  • Providing technical support on-site or via remote-access systems as required.
  • Offering solutions that meet the needs of the user/business.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good user relations.
  • Tracking and managing work records.
  • Documenting system processes.
  • Managing backups and restorations.
  • Controlling IT stock and ensuring that an asset register is maintained.
  • Maintaining the Server room environment both operationally and physically.
  • Completing monthly housekeeping tasks as per schedule.
  • Following standard procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Compiling job reports.
  • Maintaining good relationships with third-party vendors and suppliers.
  • Ongoing monitoring of server and network performance.


  • Sandton, South Africa Catch Recruit Full time

    Catch Recruit is looking for a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing top-notch support to our internal teams and end-users.Main ResponsibilitiesSupport Internal Teams: Providing technical assistance and troubleshooting services to...


  • Sandton, South Africa JSE Limited Full time

    Job DescriptionJSE Limited is a leading financial institution seeking an experienced Technical Support Specialist to join its team. This role involves providing 1st line operational technical support to JSE business critical applications, ensuring accurate and timely execution within agreed service level agreements. The successful candidate will also be...


  • Sandton, South Africa Absa Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing application support for specified tech products & services.Key Responsibilities:Apply problem-solving skills to resolve technical problems on existing applications.Take ownership of developing advanced design thinking...


  • Sandton, South Africa Work Africa Full time

    Work Africa seeks a Technical Support Specialist to provide general technical support and troubleshooting for various IT issues.About the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist, focusing on providing expert technical assistance to our clients in the Eastern Suburbs area.Duties and ResponsibilitiesTo provide...


  • Sandton, South Africa LexisNexis Full time

    About Our TeamWe're seeking a skilled Technical Support Representative to join our team at LexisNexis. This role involves providing high-quality technical support to customers, ensuring their issues are resolved promptly and efficiently.Key ResponsibilitiesProvide technical support and troubleshoot issues via phone calls, email, and chat.Collaborate with...


  • Sandton, kelvin, South Africa Legrand South Africa Pty Ltd Full time

    About Our Company: Legrand South Africa Pty Ltd is a renowned company in the electrical industry, dedicated to providing innovative solutions to our customers. Our commitment to excellence has earned us a strong reputation in the market.Job Summary: As a Technical Sales Support Specialist, you will be part of our dynamic team, working closely with sales and...


  • Sandton, South Africa Brownsjewellers Full time

    Browns Jewellers, a family-owned jeweller with a rich heritage, is seeking an IT and Helpdesk Technician to join their team.Key ResponsibilitiesProvide technical support to customers via phone, email, and onsite visits.Troubleshoot hardware, software, and network issues.Document and track issues in a ticketing system.Assist with computer system installation,...


  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Bank**Function**:Banking**Date**:1 Oct 2024- Internship - Technical Support Specialist: IT Infrastructure Support - **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and...


  • Sandton, South Africa Barclay Specialist Care Ltd Full time

    **Barclay Specialist Care Ltd** is seeking a detail-oriented and proactive Senior Technical Accountant who possesses strong technical skills, excellent IFRS knowledge, and the ability to work both independently and collaboratively within a team environment.The ideal candidate will have a background in insurance and possess a CA(SA) qualification. Reporting...


  • Sandton, South Africa Barclay Specialist Care Ltd Full time

    As a key member of our team at Barclay Specialist Care Ltd, this Senior Technical Accountant role requires a strong understanding of IFRS standards, specifically IFRS 2, 3, 9, 15, 16, and 17. The successful candidate will possess excellent analytical skills, attention to detail, and the ability to work effectively both independently and as part of a team.We...


  • Sandton, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Technical Applications Specialist to join their team in Sandton. They offer stability, growth, attractive rates and a great working environment. **Requirements**: - Provide operational support to business users and analysts - Perform fault finding, diagnosing and bug fixing - Test, implement and document the...


  • Sandton, Gauteng, South Africa JABES CONSULTANTS Full time

    At JABES CONSULTANTS, we are seeking a highly skilled Desktop Support Specialist to join our team.Job DescriptionThe successful candidate will be responsible for providing technical support and assistance to our staff members. This includes monitoring server and desktop systems, setting up and managing user accounts, maintaining and resolving issues on...


  • Sandton, South Africa Boardroom Appointments Full time

    Boardroom Appointments seeks a highly skilled Senior Functional Support to join our team on a 12-month contract basis.As a Senior Functional Support, you will be responsible for testing the functional effectiveness of the core OpenText Extended ECM platform following upgrades. This involves identifying any issues that require escalation to our Senior...


  • Sandton, South Africa Engineering Jobs Full time

    About This RoleThis is an exciting opportunity to join a dynamic team as an Administrative Assistant and contribute to our mission of delivering high-performance computing solutions.Key responsibilities include:Providing administrative and organizational support to the Technical Sales team.Maintaining accurate client records in the company CRM.Assisting with...


  • Sandton, South Africa Innov8ive Software Solutions Full time

    About UsInnov8ive Software Solutions provides customized IT business solutions to enable business success. With extensive technology and industry expertise, we partner with clients to deliver sophisticated solutions rapidly and within budget.The RoleThis is a mid-senior level, full-time on-site position located in Johannesburg for an IT Technician and Sales...


  • Sandton, South Africa TRS Staffing Solutions (PTY) Ltd Full time

    We are looking for an experienced Technical Project Lead Specialist to join our team at TRS Staffing Solutions (PTY) Ltd. As a Technical Project Lead, you will be responsible for defining and leading the technical aspects of projects in Pre-Development, Development, and Final Development Stage.About the JobYour key responsibilities will include:Defining...


  • Sandton, South Africa IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Sandton, South Africa ClearSource Full time

    About UsClearSource is a leading BPO company that prioritizes customer experience. Our team is dedicated to delivering exceptional service to our clients and their customers. As a Customer Care Specialist, you will be part of a dynamic team that shares a passion for creating meaningful connections with our clients and their customers.In this role, you will...


  • Sandton, South Africa Bidvest Bank Limited Full time

    **The Role:**We are seeking a highly skilled Technical Support Expert to join our team at Bidvest Bank Limited.This individual will be responsible for providing technical support and assistance to employees, customers, or stakeholders, resolving system issues in a timely and efficient manner.Responsibilities:Respond to and resolve technical issues via phone,...


  • Sandton, South Africa Wilderness Safaris Full time

    **PRIMARY PURPOSE** Provide IT support for clients remotely or at Company Office. Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. **Detailed Responsibilities** - Install and configure...