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IT Technical Support Specialist
1 week ago
We are seeking a highly skilled and detail-oriented IT Technical Support Specialist to join our team at JSE Limited. As an IT Technical Support Specialist, you will be responsible for providing top-notch technical support to clients and internal teams.
Your primary objective will be to troubleshoot and resolve hardware, software, and network issues in a timely manner. You will work closely with users to diagnose problems, provide solutions, and ensure that their technical needs are met.
To succeed in this role, you must possess excellent communication and problem-solving skills. You should also have a strong understanding of Microsoft Windows, Server, and Mobile operating systems.
A bachelor's degree in information technology or computer science is preferred, as well as relevant industry certifications such as CompTIA A+. Proven work experience as a technical support engineer is essential.
You will be working on the following responsibilities:
- Installing and configuring user computer systems.
- Creating and administering user accounts.
- Responding to users' IT support requests within agreed SLA's/turnaround times.
- Meeting with users to diagnose software, networking, or hardware issues.
- Taking ownership of user issues reported and seeing problems through to resolution.
- Providing technical support on-site or via remote-access systems as required.
- Offering solutions that meet the needs of the user/business.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good user relations.
- Tracking and managing work records.
- Documenting system processes.
- Managing backups and restorations.
- Controlling IT stock and ensuring that an asset register is maintained.
- Maintaining the Server room environment both operationally and physically.
- Completing monthly housekeeping tasks as per schedule.
- Following standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Compiling job reports.
- Maintaining good relationships with third-party vendors and suppliers.
- Ongoing monitoring of server and network performance.