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Technical Support Expert

2 weeks ago

Sandton, South Africa Bidvest Bank Limited Full time

**The Role:**

We are seeking a highly skilled Technical Support Expert to join our team at Bidvest Bank Limited.

This individual will be responsible for providing technical support and assistance to employees, customers, or stakeholders, resolving system issues in a timely and efficient manner.

Responsibilities:

  1. Respond to and resolve technical issues via phone, email, chat, or in-person.
  2. Troubleshoot and analyse application and system problems.
  3. Document technical issues, resolutions, and user interactions.
  4. Provide user training on software, application, and system usage.
  5. Ensure compliance with IT policies, procedures, and industry regulations.

Qualifications:

  • Matric certification.
  • Certifications: CompTIA A+, SQL, ITIL Foundation or equivalent qualifications.
  • Degree in Information Technology, Computer Science or related field.

About Us:

Bidvest Bank Limited is committed to excellence in customer service and innovation in technology.