Customer Service Representative
4 weeks ago
We are seeking a highly motivated Customer Service Representative to join our team at Isilumko Staffing. The ideal candidate will have experience in the e-hailing industry and be able to provide exceptional support to our driver partners.
Key Responsibilities:
- Offer and deliver 5-star service to our driver partners
- Develop and implement new initiatives to improve customer satisfaction
- Manage time effectively to meet deadlines
- Track and analyze time spent on tasks
- Review and verify vehicle documents
- Provide solutions to driver partners' concerns
- Troubleshoot issues and resolve them efficiently
- Onboard new partner drivers and ensure a smooth onboarding process
Requirements:
- Matric certification
- Relevant experience in the e-hailing or transportation industry
- Solutions-driven approach
- Energetic and motivated individual
- Proficient in using PowerPoint, Google Docs, and Google Sheets
- Excellent English communication skills
- Deadline-driven and analytical
- Strong time management skills
- Customer-oriented and detail-focused
- Clear criminal record
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